faq test - STAY24

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Driver Requirements

Will I need my passport to pick up a car?
How long do I need to have held my driver’s license in order to rent a car?
How old do I have to be to rent a car?
Where can I find my rental conditions?
What is required of an additional driver?
What type of driver’s license do I need?

Fees and Extras

Can I pick up and/or drop off the car outside of the office’s business hours?
How do I pay for optional equipment?
How do I request an invoice?
Where can I find my Voucher?
What currency should I use to pay for the car?
Can I upgrade my car?

Confirmation and Payments

How can I pay the remaining amount upon arrival?
What payment methods are accepted?
What is a Voucher?
Can I rent a car if I do not have a credit card?
Why has my payment been declined?
Will I have to pay for anything when I pick up my rental?

Bookings, Modification and Cancellation

What is the maximum period of rental?
How do I cancel my booking? Is there a fee if I need to cancel my reservation?
Why do I need to provide my flight number?
What happens if my flight is delayed or cancelled?
Can I pick up the car earlier than originally agreed?
Can I return the car later than my original drop-off time?

Mileage, Fuel, and Cross-Border Rentals

What is the mileage policy for my rental?
What is my rental car’s fuel policy and can I change it?
Do I have to pay for toll roads?
Can I drop off my car at a different location?
What happens if I get a speeding ticket or other fines during my rental period?
Can I cross borders with my rental car?

After Rental

How can I apply for damage compensation?
What if I have been charged extra for my rental?
How do I return my rental car?
What if I have questions or complaints after my rental has ended?
Do I get a refund if I return my car early?

Full Coverage, Insurance, and Protection

When will my security deposit be released?
What is Theft Protection (TP)?
What is a Collision Damage Waiver?
What should I do if my car breaks down or I am involved in an accident?
How do I make a Full Coverage claim?
Why do I have to pay a deposit at the time of pick-up?

Booking Credit

What if the amount due is more than the balance of my Booking Credit?
Can I get a refund if I haven’t used the Booking Credit?
If I have used part of the Booking Credit, will I be refunded what is left over?
How can I use my Booking Credit?
How can I see the amount of my Booking Credit?
What is Booking Credit?

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